Hyperic Inc., the leader in open source web infrastructure management systems, announced that managed hosting provider, Contegix has deployed Hyperic HQ Enterprise across its entire infrastructure. Emblematic of today’s high growth web companies, Contegix services a broad array of technology with rigorous service level agreements (SLAs). In the eight months since deployment, Hyperic HQ has become a strategic advantage for the company, helping its customers go beyond keeping their systems up and running to actually improving application performance.

In the competitive managed hosting market, what sets Contegix apart is its customer service—the company offers all the needed equipment and infrastructure in addition to managing the data center and operating system. Customers get 24/7/365 access to Contegix’s Level Three engineers, a 30-minute hardware replacement SLA, and complete systems monitoring. Since its launch in 2003, Contegix’s reputation for excellence has helped it grow by 10 percent a month every month.

To maintain its customer service record and meet its SLAs alongside its explosive growth, Contegix needed a solution that provided a deeper understanding of its customers’ systems and enable them to solve problems fast. In the spring of 2007 they turned to Hyperic.

“We were immediately impressed with Hyperic’s Auto-Discovery feature. The product installed with the capability to immediately find and monitor more than 70 technologies, providing us with instant monitoring for the majority of our key applications – even those that spanned virtualized resources,” said Matthew Porter, CEO of Contegix. “Equally important to us was Hyperic’s high level of support. The team has been with us every step of the way—they’ve been a true partner.”

Hyperic HQ allows Contegix to manage its infrastructure from an application rather than hardware-centric view. Contegix managed applications can span a generous spectrum of technology and include a moving set of physical and virtual components. Hyperic’s holistic perspective enabled the Contegix operations team to quickly identify and correctly diagnose application-level problems early, reducing the mean-time-to-recovery (MTTR) and helping them to beat their SLAs.