Host Color, a global provider of quality web hosting, announced today that it has added osTicket, an open source ticket support system to its hosting plans. The new software application is now available with three of the company’s shared packages - Max, Mega and Multi Domain. osTicket is part of Host Color’s branded PowerTools application library and can be deployed with one click from user’s hosting control panel.

Many web entrepreneurs and website owners, who have established successful online businesses often ask how to expand to the next level, improve their services and have better communication with their customers and partners. Host Color is glad to offer them osTicket, an organized solution which will help them handle customer requests and manage their priority.

osTicket is easy-to-use support ticket system that integrates inquires made via mail or a web-based form into simple multi-user web interface. The software archives customer requests and responses, so you can organize them and provide your customers with quick and accurate help. osTicket is a professional website tool that allows you trouble free migration from your current support system if you need more advanced solution. It is now available with tree of Host Color’s hosting plans and can be installed with one click from the company’s control panel.

“We know that customer support is the most essential part of any successful online business. You can attract a lot of customers but if you have lax support you can’t keep them long. It is crucial to have a reliable Help Desk and provide customers with prompt responses. osTicket is the right solution for that”, says says Alexander Avramov, Marketing Director of Host Color.

Host Color has recently added Simple Machines Forum to its PowerTools, an auto installer which features MODx, Drupal, Joomla and TextPattern CMS; WordPress and B2evolution blog platforms; Pligg and MediaWiki social media; phpBB and Vanilla forums; OpenX ad management system, Image gallery scripts and many other tools.

The company also introduced new ColorSEO services which save its customers thousands of dollars for website optimization and SEO services providing them with a free consultation and step by step SEO guide.