Parallels has announced that Cobweb, a leading provider of hosting services in Europe, will be the first service provider to use Parallels Automation with hosted Microsoft Dynamics CRM 4.0, a fully integrated customer relationship management (CRM) system. Cobweb has purchased the Parallels Automation solution to automate the delivery of several new hosting offerings and service bundles.

Parallels Automation for Dynamics CRM allows service providers to go-to-market quickly by providing a complete back-office infrastructure for online ordering, service plan management, billing and payments, and more. Using a single login, service providers can deliver integrated offerings that include multiple services such as hosted Microsoft Exchange, hosted Windows SharePoint Services and hosted Microsoft Dynamics CRM.

"We are pleased that Cobweb is using the full potential of our Parallels Automation solution to powerfully provision and manage a collection of hosting services as a single, centralized system," said Serguei Beloussov, CEO of Parallels. "This deployment demonstrates how Parallels Open Platform is helping service providers deliver advanced business applications using the software-as-a-service (SaaS) delivery model."

"Using Parallels Automation, Cobweb can create and manage a wide variety of unique hosted service bundles using Microsoft Exchange, Windows SharePoint Services, Microsoft Dynamics CRM, ZANTAZ Email Archiving and shared web hosting," said Dan Germain, chief technical officer of Cobweb. "Parallels Automation connects the underlying technical services together in a manner that delivers real business benefits and solutions to our customers."

Parallels Automation for Dynamics CRM includes pre-defined deployments, installation services and marketing support for service providers that want to deploy hosted Microsoft Dynamics CRM. Pricing includes a one-time implementation fee and monthly licensing fees based on active users.